Privacy Policy

InsightFrame Mechanics Institute (“we”, “us”) provides bicycle repair education. We respect privacy and collect only what we need to operate and improve our services.

Information we collect

• Account data: name, email, password (hashed).
• Transactional data: course enrollments, payments processed by PCI-compliant providers.
• Usage data: pages viewed, feature adoption, device type (aggregated and pseudonymized).
• Support data: messages you send to our team.

How we use information

• Provide and maintain services, including course access and certificates.
• Improve content through anonymized analytics (opt-in via cookie preferences).
• Communicate service updates, policy changes, and relevant course notices.

Cookies

We use essential cookies for authentication and cart functionality. Optional analytics cookies are opt-in and can be managed via “Cookie settings” in the footer.

Data retention

• Account data: retained while your account is active and for up to 2 years after closure for audit and legal compliance.
• Support messages: retained for 18 months.
• Analytics: aggregated and retained up to 24 months.

Sharing

We do not sell personal data. We share data only with service providers who process it on our behalf under contractual safeguards.

Your rights

Depending on your location, you may request access, correction, deletion, or export of your data. Contact [email protected].

Security

We apply encryption in transit, least-privilege access, and regular security review. No method is 100% secure, but we strive to protect your data.

Changes

We will update this policy as needed and notify users when material changes occur.

Contact

Questions? Email [email protected] or call +1 (415) 915-2042.